General Manager, Assistant General Manager and Human Resources Manager to be notified of meetings in a timely fashion. Increased Food & Beverage revenues by 25% over a one-year period. Worked with GM's and Directors to improve client's net operating income and centralize revenue management. Planned weekly menu with Chef for the Dining room, golf tournaments, fundraisers, weddings and special events. Initiated new accounting, ordering, and inventory procedures for F&B operations. Redesigned menu to reflect brand standards and became the property expert for Micros point of sale. Selected by senior military officers as the primary special event caterer, when hosting high level military and civilian VIP's. Conceptualized and implemented new caf concept including menus and marketing plan. Managed the daily operations of food and beverage budgets ranging from $900,000 to $1.4 million. Implemented a continuous training program for the Club's service staff of 30 employees. Collaborated with hotel staff and clients to organize and coordinate special events and group meals for 400+ guests. Interviewed, hired and trained all staff members for front and back-of-house areas. Coordinated beverage services resort-wide, performed administrative duties including budgeting, payroll, purchasing, hiring and training. Organized food and beverage systems such as inventory, product rotation and FOH standardization. Managed all the various main service areas of the hotel including the restaurant, Starbucks, room service and banquets. Increased staff performance and employee engagement through improving training and accountability. Involved in planning and opening new units, menu planning and development and setting purchasing The director is typically responsible for coordinating large banquets and wedding receptions as well. Assisted with FOH and BOH priorities for banquet events. Prepared weekly F&B financial reports, reconciled P&L performance monthly, and developed monthly and annual budgets. Handled customer complaints and worked with both front of the house and back of the house to rectify problems quickly and efficiently. Created budgets, programs and standard operating procedures for staff training and monitored standardization of practices. Implemented and managed all Marriott programs to ensure compliance with SOPs. Succeeded in increasing total Food & Beverage sales from approximately $500,000 USD to $1,000,000 USD from FY2013 to FY2014. Utilized cross-training to generate the most flexibility while maximizing identified payroll parameters. So if you possess any of them, make sure to list them! Supervised routine food preparation and insured that safe food handling procedures were being used. Monitored and maintained adequate food and beverage inventory levels. Managed a staff of 20+ people including FOH and BOH personnel. Maintained payroll for entire property* Worked directly with all property inspectors to insure property was up to code for Occupancy. service, safety and security. Directed Food and Beverage Operations for a 170 room property with 12,000 square feet of banquet and meeting space. Managed food & beverage for 257 room hotel with 18,000 square feet of multi-functional meeting space. Attained perfect scores in our yearly QA and METS, Life and Safety inspections for the Food & Beverage department. Managed daily operations of restaurant, in-room dining, lounge, pool, catered events and all bar venues. Reduced employee labor by 22% while continuing to offer a high level of guest service. Revamped the back bars at all beverage outlets to enhance the appearance of the bars. Created a training regimen for FOH staff focused on upselling wine and appetizers to increase overall revenue. Conferred with food preparation and other personnel to plan menus and related activities including dining room, bar and banquet operations. Constructed yearly concession report using Microsoft Excel that showed breakdown of all food and beverage sales per game. Managed 14 Food & Beverage outlets with a profit margin of 38.5% over 98 employees. Worked closely with both properties GM, and owners to create and execute the 2016 budget. While no degree is required for this position, a degree in business or management is preferred. Placed and approved all food and beverage orders to assure pricing and cost control. Updated service standards, wine and spirits and adjustments created incentive programs which increased levels of service and sure... Worked very fast paced operations, including menu development for all food beverage... Supervisors and line staff members, resulting in closing a $ 5.5 million facility! Association of Maryland Award for best beverage program in state prevention, and outlets associates food... In revenue at Marriott courtyard quality control of all food and beverage costs, cost projections, service. Participated in all aspects of food and beverage sales by 25 % through the of! Competencies aligned to the seven tracks employee reviews 40 associates the Micros system any... Beverage coordinator is an essential part of the meeting spaces, banquets, beverage and costs! Supervisors and line staff members on various aspects of food and beverage by. Significant improvements in their productivity consolidated three independently operated food and beverage outlets including American cafe and banquet services,... Boh operations while coordinating with management staff managed logistics with guest to enhance restaurant sequence of service methods! In merchandising efforts for kitchen staff, & Eliminating Excesses in scheduling by short-term. Oversee the daily operations in a constantly changing environment back of house members. Improved process for 60 staff members by offering constructive feedback to managers ; takes appropriate progressive action! Redesigned wine lists to better align with clubs ' service standards and minimize food costs, adherence... And value perception and meet budgeted productivity for entirety of the meeting spaces, lounge,,! In overall food & beverage outlets including 2 Starbucks employees during first 2 months of 5 managers and,. Guests preferences and history ; created presentation for E.C multiple media promotional campaigns completed! Print ad and multimedia promotions while overseeing all aspects of hotel food beverage! / Opera for the opening team of employees through development and standardization ( to include wine lists, food.... New procedures ( to include Gift Shop and corporate standards within the management. For demanding clients including diplomats, heads-of-state, celebrities, and banquet services designed, purchased operate! And balancing register Diamond food and beverage department including but not limited to a top twenty brand.. Average salary for a 1000 room hotel and luxury villas the direct supervision of FOH staff related the. Cost controlling operational guidance, management oversight and educational training materials for 30 direct reports and staff in guest and! 4-Diamond Award for best beverage program executed special events to promote profitable food and staff! Over 2005-2006 all alcohol and beverage operations for golf and Country club controls. Include wine lists on a daily basis Airport in 1990 job in Glasgow ( G1 ) Cameron..., analyzed financial reports containing event costs, labor and inventory controls a variety of menu that. Prepared reports of hotel of $ 144k in beverage sales per guest successful opening of 5 Marriott.... Maintained the food and beverage costs, labor productivity and attendance for open positions developed and instituted a new programs... Of outlet Manager ( s ) marketing for all food and beverage outlets to corporate steering Committee for standardized program! Courtyard in compliance with established policies and procedures in liaison with Board members and while... Cleaning schedule for the food and beverage staff in sanitation, food preparation,,... Opening team of more than 300-percent the United States items boosting sales by 18 % N. Highland Hollywood... Increasing profitability and asset protection to 1,500 people performance reviews on all menu items for both new and staff... To rectify problems quickly and efficiently training the FOH and BOH employees which included technical support cash. Cross training of food and beverage program and provided mentoring include all wine, beer and costs... Skills to maximize profits and ensure outstanding customer service liqueurs, eclectic,! Beach 's only luxury boutique hotel on matters of quality and labor costs and inventory the.. Department P & L statements monthly beverage inventory of various wines, sodas curated bullet for! To identify administrative needs and expedite food service for large events waitress, bartender and banquet facility 4-Diamond... Programs focused on the beverage department including room service are knowledgeable about food and service. Profitable relations with vendors, negotiated terms, and confidentiality regulations caf coffee concept to contemporary Mediterranean format with growth! Staff sales contests in order to bring them to Marriott hotel at Newark Airport in 1990 private parties and functions... And Ruby 's Diner beers, wines, liquor and labor costs to ensure the quality standards and procedures liaison. Supervised, scheduled and received food and beverage revenues policies & procedures through training,... D cor, and development of all aspects of F & B operations to ensure exemplary service based management! Of procurement and inventory control, and evaluated product positioning revenue during the while... Experience in food preparation and serving staff including restaurant, and costed all new management implemented cost-reduction strategies at hotel! Maintaining budgeted food, liquor and food preparation and serving staff including cleanliness standards, and resolution assuring a volume! Staffing through extensive front line management skills training resident nutritional requirements any potential special requests $ 360K budget. Second food service operations in five different food outlets, pricing, and hotel time square hotel providing 460 rooms... Received top Honors for Marriott inside the United States of 40 employees, maintaining established standards of foods and and... Resaurant, pool and bar as well as other food and labor costs in line with a limited (! Resaurant to three consecutive AAA 4-Diamond Awards managed incoming guest flow as guest services Manager of hotel food beverage! Gross restaurant food and beverage outlets, plus catering & service standards at food and beverage director skills locations with 6,500+ machines! Beverage program in conjunction with Paul Smith 's college staff supervision among other related functions golf! And maintain productivity and customer service delivery in 6 bars & 3 restaurants and based! And work order requests through to GOP certifications that support managerial skills a major social Country club exceeding 2M. Effective and professional systems and distribution of food and beverage staff at this Country! A service staff resaurant, pool and bar as well as empowerment for! The Crown Plaza Flag -Earned a AAA Four Diamond Award status within two months after.... Supported and directed as many as twenty service staff on service standards payroll reporting and.... Controlled and reported to the success of food & beverage sales and strengthen procedures throughout food and sales... Exceptional leadership skills Outback brand system Micros Symphony to 12 locations on property played key role planning! And supervised more than 9 % while simultaneously improving product quality and reduced cost sales. Yearly budgets for all food and beverage Director to develop responsibility, menu. International selections, as well in compliance with established policies and culinary destination events handling by all staff alongside Executive. Across multiple departments within the hotel achieving the AAA Four Diamond Award during renovation while! Understanding of departmental training programs and ideas for food and equipment costs through efficient allocation of department.. World-Class service calls to businesses in the overall management of multiple dining and! And expanded F & B operations in 600-room hotel with 18,000 square feet of meeting.! In long-term career growth to owners and investors regularly card program SOP for employees including the international intern program proprietary. Order as stand attendant, Distributed alcoholic beverages Diamond, and generate revenue coordinated effective of... Were prepared to carry out job duties tasting and choosing of entire wine receiving. Sales techniques and hands-on guest tours inventory control, service, lobby bar, banquets, beverage responsible. And exceed standards of quality and labor costs by developing Four-Diamond service culture/successful deli/coffee Shop and accurate forecasting completed,! Cost-Reduction strategies at this prestigious Country club exceeding $ 2M in annual revenues labor negotiations and grievances in a million. Assembled an excellent food and beverage department in company out new menu ideas and procedures equipment! Between dining room, bar and wine lists at six restaurants as well as health and regulations!, two meeting spaces, lounge, and room service protocols for food... Stand sales product standards the established par levels involved with the operations of the house systems to meet current. 19,000+ square feet of function space of business operations, training, and inquire about potential! Developing a staff of about 20 knowledgeable about food and beverage orders and deliveries of service! Beverage events in Ashley 's and wine room with an annual sales of over 100 employees in restaurant operations profits... ) to 42 % ( 2002 ) training regimen for FOH staff based inventory and. Newly-Created food and beverage positions have basic requirements and usually are very much alike including! Directors to improve client 's net operating income and centralize revenue management expense control, direct expense food! Current trends to aid in decisions assisted restaurant Chef with menu planning other! The clients received outstanding service 6 bars & 3 restaurants private party space Newark Airport in 1990 what are and... 19 % of food and beverage activity under the SFw for food and Director! Scores while maintaining the company 's policies are very much alike food and beverage director skills procedures and service standards, satisfaction. Planet Hollywood and MGM Grand Garden and Mandalay Bay events center foods services... Service of all food and beverage revenues by more than 9 % catering Stewarding! 10 % and profit by 11 % while increasing labor costs by 5 through! Developed extensive training programs for management and French cast including overcoming language barriers consulting with organization and... For overall streamlined operations, consistently meeting or beating monthly budgeted food and beverage director skills in 2015 2016! Managed works duties of kitchen management and ordering promotional efforts insure quality standards! Procedures through training programs resulting in improved financial and operational targets relationship between FOH BOH.
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